Your customers trust you with their data. We treat that trust like it's our own — because it is. Here's exactly how we protect it.
All customer data is processed under GDPR-aligned protocols. Enterprise clients receive a custom Data Processing Agreement (DPA) tailored to their jurisdiction.
Data is encrypted in transit (TLS 1.3) and at rest. Agent workstations use encrypted drives and VPN-tunnelled access to your systems.
Agents see only the data their role requires. Granular permissions are enforced per client, per channel and per data field — nothing more.
Every agent signs a non-disclosure agreement before joining any account. Client-specific confidentiality terms are layered on top.
QA analysts review interactions daily. Suspicious activity triggers automated alerts and immediate escalation to your success manager.
Our Cairo delivery centre runs on redundant power, dedicated internet, and 4 submarine cable landing stations for resilient connectivity.
European data protection standards applied to every account.
Information security management practices across operations.
Pre-employment screening and reference checks for all staff.
Confidentiality agreements with every agent and team lead.
Clear, written commitments — not vague promises. Every Enterprise client receives these as part of their agreement.
We retain customer interaction data only for the duration of your engagement plus any legally required period — then it's securely purged.
In the unlikely event of a data breach, we notify affected clients within 24 hours and provide a full incident report within 72 hours.
When an agent leaves, access to your systems is revoked within the hour and all credentials are rotated. Exit NDAs remain in force.
We never share your data with third parties. Agents work exclusively inside your tools and your tenant — no data ever touches our own servers.
Enterprise clients get a dedicated security questionnaire response, DPA and audit support. Let's talk.
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