Proof, Not Promises
Real engagements, real numbers. Here's what changed for businesses after they handed us their operations.
Regional fashion marketplace
The Challenge
A 4-person in-house team was drowning in 600+ daily tickets during sale seasons, with first-response times stretching past 14 hours.
What We Did
We deployed a 9-agent bilingual (English/Arabic) support pod across two shifts, with a shared macro library and weekly QA scoring.
14h → 22min
First response time
72% → 94%
CSAT score
-64%
Support cost per ticket
B2B workflow automation platform
The Challenge
Engineers were spending 30% of their week on Tier-1 tickets, slowing the product roadmap and frustrating the team.
What We Did
A 5-agent technical support team was trained on the product, taking over triage, bug reproduction and documentation before escalation.
-41%
Engineer escalations
-2.3 days
Resolution time
+28%
Roadmap velocity
Last-mile delivery operator
The Challenge
No coverage outside business hours meant hundreds of failed-delivery enquiries piled up overnight, every night.
What We Did
Round-the-clock coverage across three shifts, with driver coordination and proactive exception alerts to customers.
9h → 24/7
Coverage
-37%
Failed-delivery repeats
-52%
Customer complaints
Want results like these?
Every engagement starts with a discovery call where we benchmark your current numbers — so improvement is measurable.
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